09/06/2010
We keep our credit/loan files in the vault. The note and deed/mortgage is kept in a file. Are there any requirements for staff to log/check out a file when they need access to it?
09/06/2010
How long should security surveillance recordings be kept? Are there any recommendations as to how long recordings from the safe deposit vault and that area should be kept?
06/28/2010
We perform security training at least annually to our bankers. We have separate loan production offices where mortgages are made. They don't participate in the training because they have no tellers, no vault, no cash. Are we OK with this?
04/05/2010
We currently use armored carrier services for our MSB customers when ordering cash. For CTR reporting, we report on "delivery date" Vs "order date". Going forward, we are conducting research and looking to report our CTRs on "pick and pack", which is the date funds are actually removed from our vault, but not delivered to the customer. Would this change be acceptable to the IRS?
03/15/2010
When granting access to a safe deposit box, bank policy requires use of a private coupon room, but many customers want to access their boxes quickly, in the vault itself. Is there an industry best practice, either for or against, granting access to a safe deposit box while inside the vault?
04/27/2009
Is there a ruling on cash vault combination? Is it possible for two vaults in one office to have exactly the same numerical combination?
12/08/2008
Is there a regulatory requirement for the minimum vault classification (Class I or Class II) or is it a matter of insurance premiums?
12/08/2008
If funds transferred from the vault for use during the day as well as funds remitted by the tellers are kept in a safe outside the main vault, is it a good practice for the supervisor to have sole custody of both keys of the safe? Secondly, if tellers have loose notes in their mallets at the end of the day (representing the float in their tills) which are not double counted by the supervisor, is it good practice for a bank to keep a duplicate of the key to the mallet which can be used in case of an absence of one of the tellers? Would this entail a risk of accountability in case of a cash shortage when the bank opens the teller's mallet in his or her absence?
12/01/2008
What are the requirements (including fire rating and other features) for a vault that houses customer assets? Is there a regulation that governs these requirements?
08/25/2008
Can we place a surveillance camera at the entrance or in the area approaching our safe deposit box vault? We don't want to violate any privacy issues.