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On-Demand Webinars about Operations

Recorded on December 19, 2014
 

PREPAID PRODUCTS-Understanding the CFPB Proposal

PREPAID PRODUCTS-Understanding the CFPB Proposal

This information-packed two-hour presentation to get his analysis of the 870-page proposal. You'll hear about the Bureau's proposed changes to Regulations E and Z to achieve its vision for prepaid card consumer protections.

Recorded on December 10, 2014
 

Branch Audits: What Is Going On Out There?

Branch Audits: What Is Going On Out There?

The objectives of the branch audit program are to determine that branch operations are in compliance with company policy, state and federal law, and regulatory requirements, and consistent with a good system of internal control.

Recorded on November 06, 2014
 

MLO v LO - Who Has to Do What?

MLO v LO - Who Has to Do What?

Most creditors have adopted procedures governing the actions of MLOs and LOs. But when an individual is not identified as a MLO or LO, the procedures are not applied and violations result.

Recorded on November 05, 2014
 

Vault Burglaries, Floods, Fires & Other Disasters

Vault Burglaries, Floods, Fires & Other Disasters

Safe deposit vault burglaries have significantly impacted our safe deposit industry. Following these events, numerous financial institutions have been confronted with some very difficult challenges, decisions and very large lawsuits.

Recorded on November 04, 2014
 

Issues with Deceased Customers

Issues with Deceased Customers

When a customer dies, this isn't an easy matter for the bank, or the next of kin. You must balance procedures and compassion. In this program, we examine how a customer's death impacts deposit accounts, CDs and safe deposit boxes.

Recorded on October 24, 2014
 

How to Audit Advertising - Compliance Issues Here, There, Everywhere!

Recorded on October 22, 2014
 

Advanced VISA Error Resolution

Advanced VISA Error Resolution

Once an institution has filed a chargeback, the hope is that the merchant will never respond and the claim can be closed in the cardholder's favor. However, this is rarely the case.

Recorded on October 17, 2014
 

Scripting the New Account Interview: Consistency, Compliance and Examiners

Recorded on September 22, 2014
 

FinCEN's Beneficial Owners Proposal: What It Can Mean for You

Recorded on September 10, 2014
 

Critical Issues on Certificates of Deposit

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