Most Popular Compliance Content
Revoked ACH authorization
04/23/2017
If a consumer customer calls us and complains that although he revoked his authorization with a company transactions have continued to post. Despite his complaint, the customer is unwilling to complete a written statement of unauthorized debit Can we just close the investigation and refuse to give the consumer his money back?
Properly disclosing fees
04/23/2017
Our software calculates the finance charge, the APR, the rate spread and the total of points and fees for us. Isn't our risk of a fee disclosure violation therefore very limited?
Handling Reg E claims on older transactions
04/16/2017
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
HMDA Addendum Info: "At The Time of Application"
04/16/2017
It is my understanding that when a loan is HMDA reportable, the information contained on the HMDA addendum must be gathered "at the time of application." Does this requirement also apply to the property type, occupancy type, collateral address or improved address? Or, can that information be obtained after the app is submitted?
Are Online Bill Payment Checks Subject to Reg CC?
04/16/2017
Are Online Bill Payment checks subject to Reg CC?