Vendor Guru Q&A - Compliance

Latest Compliance - Policies Topics

Posters and Notices: Mandatory Lobby Decor

03/01/1996

Many compliance regulations require some form of public notification to be sure that consumers are aware of the regulation and their rights as consumers. Lobby posters are a popular technique.

Question & Answer

03/01/1996

Question:We recently decided to change our hold policies. Do we have to send our customers a complete new disclosures or can we send information about the changes?

The Examiner's "Top Ten" In Bank Secrecy Act Violations

11/01/1995

With the issuance of the new Currency Transaction Form (CTR - Form 4789) it's time to take another look at what we're doing right-and, more importantly, what we're doing wrong in complying with the

Congratulations!

05/01/1995

John Byrne, who is Senior Federal Counsel at the American Bankers Association and is on the Board of Advisors and a frequent author for BANKERS' HOTLINE, was honored by Department of the Treasury's

Maryland ATM Law- Headache Material!

09/01/1994

We managed to catch Ray Ellis, Vice President and Security Manager of First Union National Bank in Roanoke, VA at his desk this week.

OTS Shifts Emphasis

07/01/1993

The Office of Thrift Supervision (OTS) had 131 examiners in the U.S. who focus on compliance and 826 who check on safety and soundness issues.

Error Claims and Provisional Credit

09/17/2023

A customer purchased KETO Bites and states the cost was $39.99. She immediately received an invoice along with charges to her account for the amounts of $59.99 and $239.99, not for the $39.99. Does provisional credit need to be given for those amounts and is the dispute considered fraud?

Where must what sign be?

09/10/2023

I am looking for regulations or guidance on signage/poster needing to be displayed in financial centers. We have an all-in-one compliance poster that includes Funds Availability, CRA Notice, Home Mortgage Disclosure Act Notice, Equal Housing Lender Notice, Equal Credit Opportunity Act Notice, and CIP Notice. I am looking for guidance on where this poster can and can not be posted in a financial center.

How to Get Call Report Codes

09/10/2023

What call code would be used for the purchase of an RV park?

Debit Card - Cash App Claim

09/03/2023

A customer filed a number of POS transactions originating from Cash App and during our investigation we found out that the charges were linked to a relative of the customer (whom she's previously had issues with). Our customer claims they never authorized this person to use/access the debit card. The documentation stated a physical item was sent to the address that matches that of our customer, but the name linked to the transactions does not match our customer's name. Can we deny this claim since information links back to her address but not her name?

Who to CIP on a Trust

09/03/2023

If we have a revocable living trust, and the Grantor and Trustee are different, would we CIP both the Trustee and Grantor, or just the Trustee?

Latest Compliance - Policies Topics

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