Latest Lending - Customer Service/CRM Topics

The Year 2000 is bringing some potentially serious problems for anything based on, using, or run by a computer.

To improve communications between banks and the agency, the FDIC is establishing a case manager system.

Question: When an applicant changes their loan request while the application is being processed, must we provide a new good faith estimate or is the one we provided when the application was

Question: I recently went to a seminar on fair lending in which a speaker stated that we should not be taking copies of loan applicants' drivers licenses.

In keeping with its annual schedule for updating the Regulation Z commentary, the Federal Reserve Board has proposed revisions to the commentary.