Compliance Action, Volume 21, Number 10

The Complaints Culture (4 Action Steps)

by Carl Pry, CRCM, CRP

Customer complaints provide opportunities for improvement in our products, services, our people and our market share. Banks must have robust complaint management programs from the top level on down.

What Went Wrong at Wells? (5 Action Steps)

by Lucy Griffin

The CFPB's recent historic CMP action taken against Wells Fargo is an example of how incentive programs should motivate staff to achieve goals...legitimately.

Action Training
TRID: Shopping for Settlement Services §1026.19(e): Updated (Chart)

by Patti Blenden

In the wake of proposed TRID amendments, we have provided an updated chart to reflect an important clarification impacting good faith determinations of allowable tolerances.

Compliance Notes

• Welcome, Carl!
• FinCEN CDD FAQs
• Mortgage Servicing Rules
• Understanding FICO Scores

Compliance Calendar

In the Editor's Opinion
A Legacy of Honor

by Patti Blenden

In her first editorial, Patti Blenden reflects back on the historic day that shaped our nation, and looks forward to her new role as editor of Compliance Action.

Compliance Q & A

• Re-using a Previous Credit Report
• Transactions Covered Under the new MLA
• TRID Transactions Exempt From MLA