04/28/2024
What is the bank depositor fee that the CFPB suggests may be an unfair act or practice?
04/21/2024
What financial institutions are affected by the CFPB’s guidance on surprise overdraft and depositor fees?
04/14/2024
One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?
03/31/2024
A supermarket converted a payroll check drawn on our business customer’s account into an ACH BOC (back-office conversion) entry. Our customer didn’t authorize the conversion, and she’s upset. Can we return this entry?
03/24/2024
When can we require a customer to provide a WSUD?
03/10/2024
Does there always have to be a written authorization for an ACH transaction affecting a consumer’s account?
02/18/2024
Management would like to cautiously bank “just one really good” customer who is getting into cannabis sales. Can we ease into it like this, and if so, what should we focus on?
02/11/2024
I’m so confused! I keep hearing about the “SAFER Banking Act”. How is that different from the “SAFE Act” from several years ago? Is it being updated?
02/04/2024
I’m trying to understand the marijuana “Cole Memo” because my bank is thinking about banking cannabis customers. Is there more than one Cole Memo, and is it even still effective? It seems like a mess!
01/28/2024
My State has not yet legalized marijuana. Do I still need to know anything about cannabis banking?