04/28/2024
If our customer deals in cash does that make him or her suspicious for BSA?
04/28/2024
What is the bank depositor fee that the CFPB suggests may be an unfair act or practice?
04/21/2024
Our regulators want us to file a SAR when a non-customer cashes a check at our institution and in the memo line it says something like “air conditioning repair”? How do we do this?
04/21/2024
What financial institutions are affected by the CFPB’s guidance on surprise overdraft and depositor fees?
04/14/2024
One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?
04/14/2024
Should we refuse accounts of businesses not registered for BOI today?
04/07/2024
We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Do you think this solves the problem?
03/31/2024
What if our bank is considering co-developing a digital product with a fintech that we have worked with in the past? Is this relationship managed in the same way as other fintechs?
03/31/2024
A supermarket converted a payroll check drawn on our business customer’s account into an ACH BOC (back-office conversion) entry. Our customer didn’t authorize the conversion, and she’s upset. Can we return this entry?
03/24/2024
When can we require a customer to provide a WSUD?