02/21/2016
How can a key-logger affect me and my bank customers?
02/14/2016
What about my antivirus program? Isn’t that supposed to protect my computer?
01/24/2016
I’m worried about data loss and how it could affect my bank. Should we be concerned?
12/12/2015
When a customer notifies us of a potential fraudulent activities on their account, we place the account on a "restricted" status (any debits trying to hit will reject and have to be worked manually) for a maximum of 90 days. Is it safe to remove the restricted status if no fraudulent activities occur? What would be the best way to handle day 91?
11/15/2015
Our customer reported checks stolen on their account. They filled
out the necessary forms, and we placed an alert on their account regarding
the stolen checks and check sequence numbers and placed stop payments on the
stolen checks. The following day, one of the stolen checks was presented for cash. However, the teller told the person we could not cash it because there had been a stop payment placed on the check. She did NOT give the check back to the person, but she did let the person leave the bank. Was it the bank's responsibility to call the police while the person was still there or should we have just contacted our customer and let them handle the matter with the police department?
11/15/2015
We have an account that has been closed for several years due to the account being compromised. We recently have had some checks come through our cash letter and want to know the best reason to provide for returning them. I don't want to return them as forgeries because I do not have an affidavit signed by the customer. Is there a reason of "account closed at customer's request due to forgery"? Our processor says they can not use this reason.
10/18/2015
Are you aware of any bank using a "Counterfeit Check Stamp" for the purpose of stamping a check at the time of presentment at the teller line?
10/11/2015
Can we stop an elderly customer from withdrawing all of their money to send to a Prize Scam? We have police, attorney and family involved. No-one can convince her she is not getting $3.2 million for $65,000.
05/31/2015
How long do we need to keep documentation from fraud cases? Is it any longer the required time for a closed account?
08/25/2014
We've had a string of folks attempting to cash fraudulent checks. We had an individual last week who was actually successful in cashing 2 checks at 2 different branches. The 3rd attempt (all in the same day – at different branches) was caught and the man was turned away. A police report has been started. Now, today, another guy attempted to cash a check on the same account that was obviously fraudulent.
Question: If the teller knows the "customer" has a fraudulent check, what is the best procedure to follow?
Can they push the silent alarm, or call police, or have someone out of sight call police?