11/03/2019
"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."
10/27/2019
We have decided should we have an internal embezzlement, we will just turn it over to law enforcement. Wouldn’t this be the best way to handle this problem?
10/27/2019
You have stated in your programs, 'No MOCK Robberies'. What if we have a video of a mock robbery with an impatient note-passer who does not show a gun? Would this be okay to show employees and branch security officers?
08/18/2019
I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?
08/11/2019
I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?
08/04/2019
I am working next to a man who told me he purchased a new gun. He was talking about how much fun it would be to chase the CEO across the parking lot. Two years ago, he survived an active shooter incident.
07/28/2019
What is happening to Sarah? She was always so friendly! The last two months she has been a bear to work around. Today Sam said his dog had died, and she told him to “suck it up!”
06/23/2019
The account holder was screaming at me that our institution was worthless. Finally, I found out that no one called them back as promised. It was very hard for me to get the person to believe how could we have handled this better?
06/16/2019
A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?
06/09/2019
I had to handle a problem today with a loan customer. Our drive-up window doesn’t handle certain transactions to speed up the line. Last night he tried to pay off a loan at the drive-up that resulted in our teller refusing the transaction. He became extremely angry that he couldn’t perform the payoff until today.
03/26/2023
If the senior is abusive or has been targeted by scams before, should we close their accounts?
03/26/2023
What are some known risk factors?
03/19/2023
How violent are we as a society?
03/12/2023
Why do criminals favor the elderly as targets?
03/12/2023
What makes the elderly person a favored target?