11/05/2001
Where can I find information on reporting to Board of Directors on Security annually?
11/05/2001
We have a problem at our bank that we aren't sure how to handle. An elderly, long time deposit customer of our bank has started to withdraw her funds in large amounts. She has been instructed by her lawyer to do this, to prevent her husband's nursing home from taking all their savings. She has withdrawn $9,990 per day for three days in a row. Regulations say a CTR should be filed for mutiple transactions ON A SINGLE DAY. Memos I have read say we should file a SAR for the multiple withdrawals. My problem: we know the customer. We know she is not a drug dealer, criminal or terrorist. She is withdrawing her own money. I feel that our filing a SAR would be a waste of the FBI's time, when they are looking for money launderers and terrorists. Should we file one anyway, to cover our butts? Or can we just note to our files our reasons for not filing.
11/05/2001
We have had two instances of a branch losing bundles of transit checks. They were processed and proven, but somehow never made it to our check processing company. As luck would have it, the branch's microfilm for those days is blank. We have written to our clients to ask for thier assistance in obtaining copies of the missing checks with very little success. Can we debit these customers for the loss, if it is clearly our error?