11/13/2006
We are preparing to offer a new product, the Debit Card, to customers. What disclosures are required?
11/06/2006
If you have a customer with an ATM dispute claim, who has in writing stated that his wallet was stolen with his card, his PIN and his account number in it, are we allowed to reverse provisional credit under Reg E?
10/30/2006
When a customer returns merchandise they purchased and requests a refund, how long does the merchant have to refund the customer and when should they come into their financial institution to make a Reg E claim?
10/23/2006
I recently read in some training that we did that if an EFT has a stop payment put on it that it will stop any and all future transactions for any amount of time until the customer contacts the bank and asks them to resume payments. Is this true, or can we place a normal stop period of six months on an EFT like we would for a paper item or check?
08/21/2006
Where can we obtain more specific information on how to handle a REG E dispute when a Visa Debit Card was used that depleted the existing DDA funds and caused the account to withdraw from an attached line of credit?
06/12/2006
Is there any time limit on when a debit card transaction would not be valid if it has not cleared the customer's account? For example, a check is not valid after 6 months.
05/29/2006
How does Check 21 affect the ACH or EFT transaction? Does it allow for posting (debits and/or credits) to accounts on Saturdays, Sundays and Holidays?
11/07/2005
If a customer claims unauthorized ATM withdrawals, but admits that the PIN number was with the card, can they be held responsible?
08/29/2005
I work for an insurance company and we are about to begin offering EFT for insurance payments. As an insurance company are we bound to Reg E disclosures on our notices?
08/15/2005
Our bank is changing it's ATM fee assessment structure: currently, our customers are charged for each time they use a foreign bank's ATM, and these fees are aggregated and deducted from the customer's account at the end of the statement cycle. We are going to start assessing this fee at the time the customer uses the foreign ATM. Do we need to provide customer's 30 notice of this change? Note: our current disclosures do not mention when foreign ATM fees are assessed to customers' accounts, the disclosures only state that customers may be charged a fee by the foreign ATM operator or any network used to conduct the transaction.