02/09/2025
Money mules continue to be a pervasive threat in today's digital landscape, moving funds through methods such as bank accounts, cashier's checks, virtual currencies, prepaid debit cards, and money
01/12/2025
We're all familiar with the ubiquitous Capital One "What's In Your Wallet?" ad campaign featuring prominent celebrities and humorous scenarios to highlight their card products.
12/29/2024
In today's digital landscape, impersonation scams are a growing threat, targeting both individuals, businesses, and banks.
12/01/2024
01/31/2016
I’ve heard about keylogging- how does it work?
11/29/2015
Are there any compliance issues with regards to a change of address on a commercial loan. i.e authorized signers on change of address form, verbally submit a change with no written signature obtained?
01/21/2013
A friend received a letter from their banking institution which informed that they would no longer offer debit cards on business accounts because of changes to Dodd-Frank. I am not aware of this. What Regulation is changing?
05/07/2012
We have a customer that is highly disabled and unable to take care of herself without outside help. She needed cash and gave her ATM card to this person along with the PIN so that she could get cash. The helper withdrew unauthorized additional funds. Our customer filed dispute with us. My questions are we released from giving her funds back since she gave the PIN? Also, can we make her file a police report and press charges against the person or we'll withhold her funds?
01/16/2012
Debit card fraud claims: we currently require the member to complete a CUNA affidavit, cardholder dispute forms and provide a police report. Does this practice now cease as we know it? This is in regards to Reg E.
10/17/2011
Customer disputes a charge initiated on the Internet and has possession of their electronic device. The card is not lost or stolen. We sent in the dispute and were informed the transactions could not be charged back because the merchant and cardholder utilized secure debit. Do we still have to reimburse our customer?