02/04/2002
As possible security intrusions increasingly pose a threat to online banking, we have "enhanced" our PIN change requirements for our customers. We would like to do a mailing to our customers talking about Internet Banking security for our customers, we believe a "3rd party" brochure or marketing piece may have more effect or at least back up our reasons for increased security levels. Do you know of any good articles or brochures we could pass along to our customers? The only piece I've been able to find so far is "Tips for Safe Banking Over the Internet" by the FDIC. However, the portion that talks about PIN number security is very brief.
08/06/2001
We have a message posted on our Web site that tells customers not to submit emails that contain sensitive or confidential information and that tells them not to use email for specific transaction-related requests. Our system gives us the capability of doing auto-responders to any email submitted. We have drafted an auto-responder that thanks the sender for their message, acknowledges that it was received, but basically reiterates our policy about how they shouldn't be sending confidential or sensitive information or anything about a specific transaction or account. It has been suggested that we might want to add something to it to say something like "We will not act upon email requests for funds transfers, stop payments, account closings, or fraud notifications. These must be done either in person, or by calling such and such number." I'd like to know whether you think this is a good approach or whether there's a better way to handle this. We almost considered not even posting an email address on our site at all to just stop the email.
07/09/2001
We have an elderly customer who has a caregiver. One of the duties of the caregiver is to help the customer write checks for monthly bills. Recently, we've been concerned that the caregiver is perhaps helping herself, rather than helping the customer, because some of the checks are larger than normal and others are made out to payees that would be unusual for our depositor. We've tried talking with the customer, because we're alarmed at her rapidly decreasing balance, but she does not appear to be able or willing to stop the misuse of her funds. The customer has signed each item, but we still feel awful paying them because we believe she's being taken advantage of.The customer's grown children live out of state. We're tempted to call one of them to discuss the situation, but we can't do so because of financial privacy constraints. Any other suggestions?
03/19/2001
We recently have experienced a large number of check fraud situations where fraudulent items were passed over the teller lines. We ask for two forms of photo identification but still have problems. Is there any new technology you would suggest we consider?
10/01/2000
U.S. consumers bought roughly $20 billion worth of retail goods online in 1999.Forrester Research, by Oasis Technology Ltd., Toronto, Canada,
AOL, 8/22/00
02/01/2000
Transaction volume was 60% lower than normal at grocery store branches over the New Year's weekend and 17% lower on Monday morning.
11/01/1999
04/01/1998
By Peter A. Smerick, vice president, The Academy Group
03/01/1997
by Frank Feather
Five years from now, ask any first grader where she keeps her weekly allowance and she likely will reply, "Why, on my Wallet-PC. Where do you keep yours?"
05/01/1996
The latest annual figures from the FBI show the three cities with the highest number of bank robberies are Los Angeles (1,122), New York (245), and Miami (216).