Most Popular Technology Content
Dealing With Internet Banking Complaints
08/06/2001
We get lots of complaints about our bank's Web site and Internet banking service. Is this typical? What are other institutions experiencing? How do you respond, or do you?We are having an internal debate about whether to just fix the "problems" users are carping about, or whether to do some true usability testing. If we do usability testing, should we do it with a focus group of actual customers, or is it best to hire experts?
Software To Check Web Links
08/06/2001
The OCC's recent guidance on weblinking indicates that a bank needs to monitor third-party sites it links to. We have so many links that doing that manually would be horrible. I know there are some tools that can be used to check automatically. Can you point me to them? Also, what is a good frequency for doing this?
Training Bankers to Comment
08/01/2001
There is this thing called the Administrative Procedures Act. It is a compliance law for federal agencies, including the bank regulatory agencies.
Audio Capability Requirement on All ATMs Probable
08/01/2001
The Architectural Access Board of the federal government is considering a recommendation that will require that all ATMs gradually be made audio capable.
Compliance Requirements for Account Aggregation Services
07/23/2001