04/09/2007
What are the rules for customer notification with regards to multi-factor authentication? Do we have to notify the customer 30 days from implementation date?
04/09/2007
We are having an issue with preauthorized, recurring debit card transactions. Our processor says we must pay those transactions even if the account and debit card have been closed. They advised that to stop the transactions we must write a letter to the business initiating the transaction. Often these are tanning salons, health clubs, internet providers, etc. Can these debit card transactions be returned and what steps do we need to take to protect the bank from these losses?
04/09/2007
I need to locate a good source on the disclosure requirements for account statement delivery via the internet. What disclosures need to be made at account opening? What disclosures need to be provided to existing customers? Are there notifications requirements for the statements available online?
04/02/2007
We are considering requiring our bank employees to only receive their statements via e-mail instead of print. Is there anything in the Regs that would prevent us from being able to do this since our employees are provided email access through the bank and can receive it there? Are we required to give them a choice of delivery method for their statement if this is available?
02/12/2007
Are wire transfers that originate from the internet home banking covered by Reg E? Reg E says that wire transfers are not covered, but I'm wondering if that the request originates from home banking changes anything.
02/12/2007
Can we allow customers to opt-out of multi-factor authentication?
01/29/2007
What should my bank have on file regarding service provider documentation? Some vendors send us tons of paper while others send nothing. What is practical and acceptable?
01/29/2007
A customer accesses our internet and places a stop pay on a check at 8:00 A.M. but the check was presented and paid the night before. Can we return the check stop payment since we are within the 24 hour return window?
01/22/2007
I had heard that congress was going to pass an internet gambling bill but I haven't seen it. Has it passed? If so where can I find it?
01/01/2007