Most Popular Technology Content
The Challenges of e-Security
08/13/2001
by Rob Lee
BIO AND CONTACT INFO
Avoiding a Nightmare on Main Street
Policy on Internet Access
08/06/2001
To help all our employees become more adept at using the Internet, we're getting ready to make Internet access available to them. Could you please provide some guidance about any groundwork we should lay first?
DSL Internet Access
08/06/2001
We are thinking about getting a DSL line for one of our departments. They have five PCs that we would want to be able to share the line. Would this present a problem?
Dealing With Internet Banking Complaints
08/06/2001
We get lots of complaints about our bank's Web site and Internet banking service. Is this typical? What are other institutions experiencing? How do you respond, or do you?We are having an internal debate about whether to just fix the "problems" users are carping about, or whether to do some true usability testing. If we do usability testing, should we do it with a focus group of actual customers, or is it best to hire experts?
Software To Check Web Links
08/06/2001
The OCC's recent guidance on weblinking indicates that a bank needs to monitor third-party sites it links to. We have so many links that doing that manually would be horrible. I know there are some tools that can be used to check automatically. Can you point me to them? Also, what is a good frequency for doing this?