Latest Technology - Management Topics

Online Stop Payment

06/12/2006

Regarding a check stop payment request, after a customer has logged into our online banking site they have the ability to submit a stop payment request. Assuming they provide the required information to put a stop payment in effect - does the fact that the request was generated within the secured site allow us to forgo getting a signed stop payment order?

Customer Disputing a Visa Debit Card Transaction

05/29/2006

I have a question regarding Reg E. I have a customer disputing a Visa debit card transaction and she states that she was declined at a store, however a charge has been put through her account for $116.00. The dispute is entered, and came back "can not dispute as the pin and card were present". The customer did not lose her pin, or give the card to anyone else. Does the bank have to take the loss on this, and if so can the customer's debit card be revoked?

Looking for IT Audit Info

05/08/2006

I'm new to auditing and have to perform an IT audit and know nothing about it. Where can I find some information?

Strategic Planning for Technology

01/27/2006

Employee Hotline

07/01/2005

Employee Hotline, Part II: Planning ...continued

07/01/2005

Error Resolution Reporting

06/06/2005

Does it matter if you "report" error resolution investigation findings, provided that an error did occur, to the customer via phone or mail?

Breaking the Poverty Cycle

02/01/2005

Study Says Watch for Profit Crisis

12/01/2004

ATM Lighting Standards for Multi-State Bank

11/29/2004

In states such as PA, VA, DE that do NOT have ATM lighting laws, what guidelines should we adopt? Our Bank is headquartered in the State of New York. In NY, we follow the ATM lighting guidelines as mandated by law, likewise for our branches in Maryland.