04/08/2018
We are going to offer E-SIGN agreements. We have a vendor with a turn-key application. Is that good enough to get us going?
04/08/2018
Isn’t cyber incident response an I.T. function?
02/04/2018
Do web linking rules apply if a business has a link to us, and are we required to monitor this?
05/28/2017
When you build training that is technical, how do you get it from the regulation to application?
01/15/2017
What does “integrated” document tracking mean?
08/28/2016
We’re not sure we offer any mobile financial services (MFS). Can you give us some examples of what these are?
12/06/2010
Our operations department wants to consider implementing the following: all customers who have signed up for e-statements will receive any NSF notices via email. We have an encryption system (Zixmail) available, so they would likely go out that way. Would this be covered under our existing e-statement disclosure, or should we have those customers sign a second authorization?
10/04/2010
Regarding automated telephone banking systems, customers can currently inquire (get account balance and info) by phone with their account number and last four digits of their SSN. If they want to transfer funds between their accounts, they must complete an application. My bank wants to give automatic access to transfers too. I'm concerned about Reg E issuing access device rules. Is calling the number and following the steps, "requesting" the access? We have new operations personnel who say all banks do this automatically. Other banks don't have customers fill out a form or call and talk to someone, it is all done through the automated phone system. Does this comply?
03/01/2010
We've heard conflicting reports from the many webinars we've attended regarding Reg E. If we send out opt-in forms on May 1, do we have to begin waiving fees at that time, or can we give our customers the 8/15/10 effective date and begin waiving then?
12/15/2008
We have many customers who signed up for estatements on only one account, even though they may have multiple accounts with us. Operations would like to make it mandatory for those customers that currently have estatements, to have estatements for all accounts that are held under that customer's name. I don't think we can force this issue, that the customer must authorize estatements, correct?