04/16/2012
Looking for standards as they may apply to primary doors going into a branch office. I base the primary door used as the one most visible. Other doors such as rear or side doors should not be used except for emergency.
10/04/2010
Regarding automated telephone banking systems, customers can currently inquire (get account balance and info) by phone with their account number and last four digits of their SSN. If they want to transfer funds between their accounts, they must complete an application. My bank wants to give automatic access to transfers too. I'm concerned about Reg E issuing access device rules. Is calling the number and following the steps, "requesting" the access? We have new operations personnel who say all banks do this automatically. Other banks don't have customers fill out a form or call and talk to someone, it is all done through the automated phone system. Does this comply?
02/22/2010
I've been looking for an alternative to our current image technology. My institution is in the same position as many others: the need to upgrade our system and the desire to do better at providing an image of investigative quality, with no money to do it. Are there any new alternatives for our existing cameras? We've already dropped our lobby cameras to six feet and installed height-marker cameras.
01/26/2009
In our terms and conditions, we state that we can deny a dispute if "we conclude that the facts do not reasonably support a claim of unauthorized use." If a cardholder claims an ATM withdrawal is unauthorized, but has another ATM withdrawal on the same card after the transaction in question we generally deny the claim. Is the cardholder only liable for $50 per Reg E if the dispute was filed within the 60 day time frame?
09/22/2008
Does the bank have to provide a notice outlining the action taken and/or results of the investigation as Reg E requires on debit card disputes when a customer reports an ACH transaction as unauthorized or disputed?
10/02/2006
We feel that our network is very secure against attacks that originate on the Internet. Are there other areas about which we should be concerned?
08/14/2006
We feel that our network is very secure against attacks that originate on the Internet. Are there other areas about which we should be concerned?
05/08/2006
We use outside vendors to do our IT penetration testing. Is it written anywhere how often this should be done? Can we use the same vendor each time?
04/01/2005
According to Exigen Group, a banking technology company, banking professionals have more to stress about than their own personnel cholesterol levels - they also face "corporate cholesterol."The ter
12/01/2004
New products and enhancements to old products designed to help banks battle web intrusions from the outside and email abuse from the inside are being introduced at a rate aimed at keeping up with t