Most Popular Technology Content
ISP Charges To Closed Customer Accounts
05/06/2002
I have a question regarding how far does a customer's authorization go? Our bank is experiencing several charges, identified as POS, from an Internet service provider for customer accounts, which at the time of the charges, were closed with zero balances. The bank sends the network a balance file every night to The Midwest Money Access Services (MAC). When customer account balances are zero or the account is closed, how could the charges continue to be charged to the bank? When we talk with MAC representatives, they say that the service provider has the authority toinitiate the charge based on the prior customer authorization. They say this situation is like a recurring loan payment.
Offering A Guarantee For Online Banking Services
05/06/2002
Many banks offer today 100% guarantee on their online banking services. Do you know the statistics about customers claims using e-banking services?
Internet Banking, Vendors, and Privacy
05/06/2002
The bank is uploading all of each day's new deposit statements to our ebanking vendor, including both statements for customers enrolled in Internet Banking and statements for those not enrolled in Internet Banking. For those who have enrolled in Internet Banking, we do have the permissible purpose of providing them access to their account statements; the ebanking vendor is providing this third-party service on the bank's behalf. However, for those customers who have not enrolled in Internet Banking, do we have a permissible purpose since the ebanking vendor is not providing a third-party service for these customers on the bank's behalf? [We do not offer an opt-out option.]
CyberRebate Bankruptcy Issues
05/06/2002
Do you have any information to help the many, many people who appear to be losing many, many dollars due to the CyberRebate bankruptcy?
Controlling IT Expenses
04/29/2002
by Wayne Barnett
If you think you're spending too much on information technology, you're probably right