Most Popular Technology Content
The Challenges of e-Security
08/13/2001
by Rob Lee
BIO AND CONTACT INFO
Avoiding a Nightmare on Main Street
Customer Email Policy
08/06/2001
We have a message posted on our Web site that tells customers not to submit emails that contain sensitive or confidential information and that tells them not to use email for specific transaction-related requests. Our system gives us the capability of doing auto-responders to any email submitted. We have drafted an auto-responder that thanks the sender for their message, acknowledges that it was received, but basically reiterates our policy about how they shouldn't be sending confidential or sensitive information or anything about a specific transaction or account. It has been suggested that we might want to add something to it to say something like "We will not act upon email requests for funds transfers, stop payments, account closings, or fraud notifications. These must be done either in person, or by calling such and such number." I'd like to know whether you think this is a good approach or whether there's a better way to handle this. We almost considered not even posting an email address on our site at all to just stop the email.
OFAC Software
08/06/2001
I'm thinking of buying OFAC software to look for matches in our existing customer base. Can you suggest any software or companies that are effective and cost effective as well?
Web Site Live Help: A Good Idea?
08/06/2001
What do you think of Live Help features that can be added to your Internet site, and how would you staff and manage them? Can the Call Center staff handle this?
OFAC Software Recommendations
08/06/2001
What are some suggestions on how to check the OFAC listing other than manually? Is there any good software out there?