06/07/2020
What should be included in a document imaging policy?
10/30/2016
At a basic level, how does an “electronic file room” work?
06/05/2016
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
01/17/2016
We are now scanning all of our deposit and loan documents for our customers. Is there any reason to "block" our lenders from viewing all the documents - such as a drivers license? Currently our lenders are blocked from viewing all deposit documents as well as CIF documents - signature cards, resolutions, trusts, drivers license, etc. Our lenders are required to capture the information from the drivers license when completing the loan application. I can remember back when we had loan files that we weren't allowed to keep a copy of the DL in the file. But now that they are scanned, do they need to be "blocked" from certain employees for viewing?
06/16/2014
How can we expedite the document scanning and indexing process?
06/16/2014
We are unable to locate an original mortgage Note from a closing back in November 2013. How do I go about correcting this issue?
06/16/2014
Will deploying a new ECM create new data backup or storage issues?
03/07/2011
How long should I keep fraudulent debit card claims?
09/07/2009
With regard to website changes (disclosures, marketing advertisements, general changes, etc.) is there a concrete retention schedule or best practices for retention? I see many companies treat these changes like a hard copy advertisement change. They will print out the archived page and save it for the examiner. If this is the case, is there a time frame to keep these archived print outs or do you just save them between examinations? I couldn't find any information on the FFIEC website that explains a policy and any website research is very vague.
01/19/2009
I cannot find the record retention requirement for ATM/Debit card applications in my state's (Connecticut) retention schedule or Reg E. How long do I have to keep ATM/Debit card applications?