Most Popular Technology Content
Online Accounts & CIP
11/05/2007
We are looking at an e-banking product that allows accounts to be opened and funded without the customer ever coming into a branch. How do we satisfy the CIP requirements for account opening if we never meet them face to face?
Foreign ATM Reg E Claim
11/05/2007
We have a Reg E claim for a foreign ATM. The client claims he or she did not receive all of the money requested. We did a charge back and the terminal owner refused it. Arbitration is more than the claim, do we have any other options to get this money back?
Reg E Problems
11/05/2007
We have a customer that has filed several disputes along with a police report stating his card was stolen. After we provided him with provisional credit, his story changed with both us and the police. We know the disputes will be denied. Does the bank have any right to hold the provisional credit because of him falsifying statements?
Reg E - Non Receipt of Funds
10/29/2007
We have a customer that reported non receipt of funds in September 2007 for a transaction that occurred on his or her May 2007 statement. Since the customer did not report the dispute within 60 days from the statement date, are we able to refuse his or her claim or do we still pay the customer back even if it's past the time frame for a charge back?
E-Statement Retention - Fed Rules
10/29/2007
Has the Fed set out final rules on retention of E-statements yet? Until we get a final rule, what is the standard for keeping e-disclosures & making them available to customers?