Most Popular Technology Content
Credit Account for ODs from Lost ATM Card?
09/10/2007
We have a member who has reported his or her ATM card lost which had the PIN number on it. I know that we still have to give provisional credit. Do we also have to give immediate credit for the overdraft advance charges incurred? I need to know where this is in Reg E for proof that I am correct in telling our accounting department we must also give this back when orally given notice of the member's loss.
Do We Follow Visa Rules or Reg E?
09/10/2007
Reg E allows a $50 maximum charge to consumers who do not notify the bank within two days of lost/stolen debit cards. The VISA operating regulations say that card holder liability is $0 for unauthorized transactions. Which do we follow?
Ordering Debit Cards - Signature Required?
09/03/2007
When a ordering debit cards for customers, are there any guidelines that state a bank is required to obtain a signature to order the card?
Check Imaging
09/03/2007
How are banks that are exchanging images providing the actual checks to their customers who have requested to receive their original items back?
Internet Banking Disclosures
09/03/2007
We are beginning the process of getting into internet banking. We are wondering if it is best to use a Bankers System Internet Agreement where the customer fills out an application or if posting the disclosure on the website is better? Also, if we have them fill out an actual application, do we still need to post it on the website?