Most Popular Technology Content
Do We Follow Visa Rules or Reg E?
09/10/2007
Reg E allows a $50 maximum charge to consumers who do not notify the bank within two days of lost/stolen debit cards. The VISA operating regulations say that card holder liability is $0 for unauthorized transactions. Which do we follow?
Refund Included Provisional Credit Notice?
09/10/2007
When issuing provisional credit to a customer, the customer must be notified within two business days after the provisional credit was given indicating the date and amount of credit. Should the notification include the refund of any NSF fees, or can it simply be the provisional credit of the transaction?
Check Imaging
09/03/2007
How are banks that are exchanging images providing the actual checks to their customers who have requested to receive their original items back?
Internet Banking Disclosures
09/03/2007
We are beginning the process of getting into internet banking. We are wondering if it is best to use a Bankers System Internet Agreement where the customer fills out an application or if posting the disclosure on the website is better? Also, if we have them fill out an actual application, do we still need to post it on the website?
Ordering Debit Cards - Signature Required?
09/03/2007
When a ordering debit cards for customers, are there any guidelines that state a bank is required to obtain a signature to order the card?