Most Popular Technology Content
EBT Card Surcharging
08/13/2007
What are the rules about surcharging a EBT card in Massachusetts? As long as the user can opt-out of the charge it should be allowed, I would think. At one time there was talk about including the surcharge in the allotment.
No Provisional Credit - No Real Proof Needed?
08/13/2007
In Sec 205.11.3.c.2.i of Reg E, if a bank officer decides not to give provisional credit to an account because they feel there wasn't any error or unauthorized transaction and basically the consumer is not being truthful, can the officer decide this without any real proof? If yes, what does "reasonable basis" mean?
Stolen Debit Card - PIN Written on Checkbook
08/13/2007
We have a case where a customer's purse was stolen including her debit card. The customer has stated that her PIN number was written in her checkbook resulting in numerous ATM withdrawals by the thief. What are the responsibilities of the customer vs the bank in this situation?
Stolen Debit Card - PIN Written on Checkbook
08/06/2007
We have a case where a customer's purse was stolen including her debit card. The customer has stated that her PIN number was written in her checkbook resulting in numerous ATM withdrawals by the thief. What are the responsibilities of the customer vs the bank in this situation?
Amending Our Reg E Notices & Disclosures
08/06/2007
With the small dollar receipt exception amendment to Reg E effective 8/6/07, do we need to amend the terminal transfer paragraph in the initial Reg E disclosure and provide a change in terms notice to our existing customers? I know the final rule did not provide any new model text, but I saw an article on Compliance Headquarters that raises this question.