Most Popular Operations Content
Completing a CTR involving multiple transactions
11/10/2024
We have a situation where a customer deposited $10,000 cash into their account that is owned by two other individuals. Later in the same day, one of the individuals makes a $200 change order on their own personal joint account. How do we complete the CTR? Do we include the 3 joint account owners for the $10,000 cash deposit, then add a role for the individual for the $200change order or do we only list the individual that was involved with the $10,000 cash deposit, with the transaction being conducted on their behalf (with no one conducting the transaction) and the $200 change order conducted on their own behalf.
Powers of an authorized signer on a trust account
11/10/2024
A trustee has appointed an authorized signer (not a successor trustee in this case) to their trust. The trust documents give them the power to do this. If the trustee who appoints the authorized signer dies, when do the powers of the authorized signer cease? At the time the trustee's death, or when new trust documents are drafted by the successor trustee(s)?
Information lifecycle management
11/10/2024
What does “information lifecycle management” refer to?
Exception categorization strategy
11/03/2024
Why is it important to develop a strategy for categorizing exceptions?
Omni-channel banking and technological change
11/03/2024
How has technological change led to increased demand for “omni-channel” banking experiences?