Most Popular Compliance Content
Consumer gave card info, fraud claim
05/07/2023
We had a recent scenario where scammers were using our FI phone number and claiming to be a bank rep contacting our customers. The consumer then supplied all of their debit card information as a way to "validate" their identity to the scammer and the scammer then used their card information along with the CVV and pin number the consumer supplied them to make multiple transactions. Under Reg E is the bank/CU liable?
CTR for Bank Error
05/07/2023
If a customer doesn't truly deposit or receive over $10,000 in cash, but a bank transaction error causes it to appear that they did, should a CTR be filed or should the transaction just be documented appropriately? Example: A customer withdraws $8,000 in cash. The teller inadvertently runs the transaction twice resulting in software showing a $16,000 total withdrawn.
HMDA data must be scrubbed
04/30/2023
I read about HMDA data problems with Freedom Mortgage. What was the real issue?
Overdraft programs, strategy, and fair and responsible banking.
04/30/2023
Is your FIs strategic plan rely heavily on Overdraft programs and the fees they generate?
Written request to withdraw Reg E claim required
04/30/2023
Do we need a written notice from the consumer to withdraw their claim?