Latest Lending - Operations Topics

Complaint resolution team

08/14/2016

Should we have one or more employees that are designated to handle all customer complaints? Should all complaints be referred to them no matter who initially receives the complaint?

What Features Should a Document Management System Offer With Regard to Managing Customers and Accounts?

03/10/2014

What features should I look for with regard to managing customers and accounts?

How Do We Decide What to Do?

03/10/2014

What should we consider when implementing a document capture process?

What Features Should a Document Management System Offer With Regard to Managing Customers and Accounts?

03/10/2014

What features should I look for with regard to managing customers and accounts?

In What Ways Should New Technology Impact a Bank's Process Improvement Strategy?

03/10/2014

When looking at new systems, how should we evaluate their impact on our existing processes?

How Do We Decide What to Do?

03/10/2014

What should we consider when implementing a document capture process?

APR was wrong on a TRID loan. Do we send a corrected post-closing CD to the borrower?

09/22/2024

An auditor just told us we have an APR violation on a TRID loan, and we need to make restitution to the borrower. Don’t we need to send a corrected Closing Disclosure too?

Use cases for exception categories

09/22/2024

How might a financial institution categorize its exceptions?

UDAAP, Cons., CML, All the Above

09/15/2024

Does UDAAP apply to just consumers, or all customers?

Refunding appraisal and credit report fees at close

09/15/2024

Can I advertise "FREE APPRAISAL" on a mortgage postcard, but indicate in small print (client must pay the appraisal upfront, reimbursement will apply once the loan has closed), to that statement OR "FREE CREDIT REPORT," one or the other?

Exception category

09/15/2024

What is an exception category?

Latest Lending - Operations Topics

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