10/08/2023
When driving home at night, I routinely conduct inspections of our buildings. However, during a recent program, the instructor emphasized that merely conducting these regular night checks may not suffice. The instructor suggested that I should enhance the effectiveness of my nighttime drive-by inspections. Is this approach acceptable?
10/08/2023
Our financial institution has a policy that restricts communication during emergencies to only the President or our CFO. Is this a wise practice?
08/27/2023
1) Is physically security training required by the FDIC or any other regulator? - If so, is annually sufficient or does it need to be more frequent, and who needs it? 2) Do visitor logs require ID numbers? (drivers licence, state ID, badge etc) 3) Do third party vendors need to be supervised while working in a branch?
08/20/2023
We recently had a robbery, and although it wasn’t particularly violent, the victim teller is struggling at work. What do you recommend?
08/13/2023
We have never been robbed, so it’s hard to convince people to take training seriously. Any thoughts?
08/06/2023
We had a scary incident in our lobby recently with a violent customer. When it was over, management acted like nothing happened and didn’t want to discuss it. What would you advise?
07/30/2023
We have one employee who is very excitable. We are all afraid of what he would do in a crisis. Is there anything we can do to prepare?
07/23/2023
How do you know if someone is ok after experiencing a traumatic event?
05/07/2023
We installed an Interactive Teller Machine(ITM) near our tellers and no one uses it. Do you have any comments on how to improve the ITMS efficiency?
05/07/2023
We just opened a pod branch with cash recyclers and frankly I think the cameras have been installed badly do you have any suggestions to help us?