05/21/2007
When reviewing our website, what are the main compliance issues we need to look for?
05/07/2007
How long do we need to retain applications for online banking access? We currently scan the applications into our report and imaging software. Is there is a need to hold onto the original applications?
03/26/2007
How long should we keep our Online Banking applications? I can't find this specifically addressed in any of our record retention manuals.
02/05/2007
What is different about Daylight Saving Time this year and how will it affect my bank's systems?
01/15/2007
We would like to look into using E-signatures with online applications to open accounts. Does anyone have any suggestions as to where to look for information on the requirements?
11/27/2006
Is it a requirement for a state chartered credit union to post CIP notices on their website? We have it on the membership form on the website but not on the website itself. Compliance wants to get it put on, but Marketing is refusing because of what they call, "esthetic considerations." Where I can find the text on this topic?
10/09/2006
We are finally developing a bank website and will have online application forms. What are the compliance requirements for submitting an online application? We are in need of some good resources for internet banking compliance in general, what resources would BOL recommend?
09/25/2006
With the FFIEC guidelines related to multi-factor authentication, can you offer any information on the VRU/Telephone Banking platform? If banking clients access data via the telephone is the typical SSN/PIN/Account Number input enough to comply with the FFIEC?
02/27/2006
A mortgage company has approached our bank wanting to pay a specific employee a referral fee, if we would forward real estate loan applications we have turned down to them. I do not see how this is a legal process given Section 8 of RESPA's prohibition of referral fees. The only way I can see it would be legal, is if forwarding the application to the mortgage company would not be defined as a settlement service. I think it would be.
12/05/2005
Should our bank look into investing in dual monitors for our Consumer Loan Application Data Entry staff? Currently we are using a system that requires our staff to go back and forth between "full screen" applications.