09/01/2014
Our credit card provider has a credit card application that is a pdf form. They want us to link it from our website and our customers would fill it out online and then print it out and mail it in to them. The website address for the form is not an https address, only http, which makes me not want my customer to fill it out online. Am I correct in this thinking?
04/27/2009
We have our residential mortgage applications available to print on our web site. We include our privacy notice within those documents. Does the applicant need to acknowledge receipt or acceptance of the privacy notice?
04/06/2009
We want to make mortgage loan applications available on our internet banking website. What are some of the issues we need to prepare for?
01/19/2009
I cannot find the record retention requirement for ATM/Debit card applications in my state's (Connecticut) retention schedule or Reg E. How long do I have to keep ATM/Debit card applications?
09/29/2008
Are credit grantors required to keep online credit applications on file after they have been turned down?
09/22/2008
How long do we need to keep debit card applications and cards that have closed or have expired?
09/15/2008
Is it a requirement under Reg DD record retention to retain your website screens for two years? I read an article that said as website screens (pages) are generally a large advertisement for loan and deposit products, they should be retained under Reg DD for a two year period on a zip disc, CD, DVD or hard copy. I am currently working on an advertising audit for my bank and I wanted to make sure that this is accurate.
07/07/2008
Since web sites have widely varying degrees of functionality, each bank must determine its own obligation. It's been a long time since I've seen a bank web site that isn't at least an advertisement. Catalog the products that will be promoted there and then aggregate the advertising regulations that apply to those products. If you offer online applications, then add the rules that apply up to that stage. If you also provide online decisions, then add the additional rules that come into play. If you go all the way and open the new loan/deposit online, keep adding the additional rules that apply during all stages of a customer relationship. There are very few rules that are uniquely Internet-related and not tied to a product. Included in this short list are "speed bumps," CAN-SPAM, and COPPA.
04/28/2008
We want to take real estate mortgage applications online. Do we have to follow E-sign rules to do this?
10/22/2007
We have started accepting applications for mortgage loans online. Would there be any requirement or need to have a reproduction of the fair housing poster on the site? The regulation says that these fair housing posters should be displayed so that all persons seeking to engage in residential real estate related transactions would be able to see it. In our online process, our customers could theoretically complete the whole loan without ever stepping foot into one of our offices. In those cases, they would never see the poster.