Vendor Guru Content - Technology

Latest Technology - Claims Topics

Customer Approval For E-Checks

04/21/2003

We are receiving more and more e-checks, drafts that come through without a customer's signature. currently, we have been contacting the customer to get their approval to pay the check, but long range this is impracticable. What do you suggest we have in place to allow for these transactions to be processed without manual intervention?

Online Disclosures For Special Rates

03/17/2003

I am reviewing our Web Site for compliance. If a special rate is being offered on a product or service, what disclosures are we required to have on our web site?

Reg E Claims For Transactions Occuring Outside The United States

11/04/2002

We have a Reg E claim from a customer for some transactions that were done outside the U.S. He gave his sister his debit card and his PIN, but she is claiming that she did not do these transactions. I know normally we aren't liable if the customer gives out the card and PIN and doesn't let us know if that authority has been revoked. My question is, since she is stating that she did not do these transactions, what is our liability? How would I go about researching a claim on transactions done outside the U.S.? My 20 days is ticking by quickly!! Any help will be much appreciated.

Customer Retention Research

10/21/2002

I am looking for some information/data on customer acquisition/retention for all banking customers. Does anyone know of any good market research firms specializing in financial services and the customer satisfaction in that sector? The data I am looking for is: 1. What are the things that attract customers to a bank? 2. What are the primary drivers of satisfaction when they are a customer? 3. What are the main reasons they would leave/switch?

Latest Technology - Claims Topics

Pages

Pages