01/28/2008
Is a commercial account protected from unauthorized transactions? If a customer's account is hacked, and it is a commercial account, is there any recourse for the customer?
01/07/2008
If a customer pays with a debit card, what recourse do they have when the product they purchased is no good and the merchant will not give refunds? The receipt did not disclose "No Refunds, Exchanges Only". Does it make a difference if it was used as a credit card where they signed for the merchandise instead of using the PIN?
01/07/2008
We continually receive disputes involving minor children (under age 18) who have purchased a product on the internet using their parents debit card number for payment. The parent files a claim for unauthorized transaction. Obviously, they refuse to get a police report as we normally require to continue the investigation. The parent tells us the child made the transaction, but they (the parents) did not authorize it. Can the fact that the parents are responsible for actions of minor children living in their house and using their equipment be our defense for denying the claim?
11/19/2007
What can you tell me about the Unlawful Internet Gambling Enforcement Act? Have regulations been made for it, has it been rescinded or is the status unknown?
11/12/2007
We are beginning the process of getting into internet banking. We are wondering if it is best to use a Bankers System Internet Agreement where the customer fills out an application or if posting the disclosure on the website is better? Also, if we have them fill out an actual application, do we still need to post it on the website?
11/05/2007
We are looking at an e-banking product that allows accounts to be opened and funded without the customer ever coming into a branch. How do we satisfy the CIP requirements for account opening if we never meet them face to face?
09/03/2007
We are beginning the process of getting into internet banking. We are wondering if it is best to use a Bankers System Internet Agreement where the customer fills out an application or if posting the disclosure on the website is better? Also, if we have them fill out an actual application, do we still need to post it on the website?
07/30/2007
We are currently setting up our internet banking package. What guidelines should we follow for our disclosures and online banking agreements?
05/14/2007
What risk is involved for the bank and/or the customer when they request to combine entities on business internet banking? Customers are requesting to transfer funds between their various entities. How should we address this issue within our business internet banking agreement? We are a five-branch community bank.
05/07/2007
Are there any regulations that prohibit setting a business customer up for Internet banking so that they can access both their business and personal accounts?