Most Popular Technology Content
The Gray Area within Online Financial Services, Part 1
02/12/2001
By Paul J. Mulligan
How to Use Technology to Optimize Customer Relationships
02/11/2001
As companies move increasingly to online environments and customers become more technically sophisticated, how can any one company use technology to get ahead of the crowd?
Electronic Intruders
02/05/2001
I have installed the BlackIce Firewall on our internet PC at the bank. Yesterday it detected an intruder and successfully blocked them. It gave me their IP address but no other information was available. I have reported it to the President, what else should I do? Do I need to call the FDIC or just document that it happened? BlackIce provides a way to see where it came from and all it told me was Asian-Pacific origin. This is a new process for us and has me somewhat on edge.
Promoting Online Banking
02/05/2001
We will be launching online banking in about 60 days. I would appreciate any ideas you might have for making our customers aware of it, promoting it outside the bank, getting people to try it.
Online Banking Demographics
02/05/2001
Has anybody collected any demographic data on online banking customers? Is there a particular age group, education level or customer type which is more likely to use this technology?