03/26/2007
How long should we keep our Online Banking applications? I can't find this specifically addressed in any of our record retention manuals.
03/26/2007
Should business entities with different Tax ID numbers be permitted to make internal transfers via online banking?
03/05/2007
When a customer submits a stop payment through online banking, do they need to come in to the branch to sign a stop payment form? My concern is that we don't have their signature.
11/27/2006
I am trying to determine how bill payments through our online banking program fit into the Reg E guidelines and how to write policy/procedures for this. Can you help?
11/20/2006
We are looking to implement email notification of receipt of deposit instead of mailing paper back. I have seen comments on e-statements and E-sign and disclosure requirements but don't think any of that applies to receipts. Can you refer me to the regulation that states we are required to provide a receipt and the corresponding rules?
10/16/2006
Is there anything in the regulations that says we must have a customer sign a form stating they want to sign up for online banking? We currently allow our customers to sign up online and our Reps then verify the information given and approve the request online. We then mail their ID and password separately to them. The customer must accept the online disclosure before submitting the request.
10/09/2006
We have a few customers that signed up for internet banking but haven’t used the services for over a year. We would like to deactivate their Online Banking accounts. Are there any regulatory requirements that we must follow prior to deactivating these online accounts, including customer notice?
06/12/2006
Regarding a check stop payment request, after a customer has logged into our online banking site they have the ability to submit a stop payment request. Assuming they provide the required information to put a stop payment in effect - does the fact that the request was generated within the secured site allow us to forgo getting a signed stop payment order?
10/01/2005
- Nearly a third of victims surveyed blamed their compromised IDs on the Internet, where they think their information was exposed to hackers.
07/18/2005
We have online banking but do not have online statements. Since customers have access to transactions, images, and balances 24/7/365 can we elect not to send them a paper statement? Isn't posting online a periodic statement? If not, then at cycle time, when we "drop" statements then send them to archive, but do not print them, isn't this the same as having their statement accessible should they request a printed statement?