Most Popular Technology Content
Reg E - Permanent Credit?
10/01/2007
Once a Reg E claim (debit card POS) has been closed (at 45 days) and the customer has received permanent credit can the case be reopened upon receipt of supporting documentation from merchant where the customer is found to be liable? Or does the Bank have to stand behind the permanent credit and take the loss?
Day One for POS or ACH Dispute
09/24/2007
In regards to a POS or ACH dispute, which is considered day #1 for timeline purposes? Is it the day the dispute is reported or the following calendar day? For example, when using a day counter calendar day one begins on the following day.
Disputing ACH Debits on a Pay Day Loan
09/24/2007
Pay day loan companies are illegal in NC and a customer gets loans from six different companies then finds out it is illegal. He or she is then advised that they don't have to pay them back because they have no recourse against her in NC, so he or she wants to dispute the ACH debits as unauthorized transactions under Reg E and have all the money put back in his or her account. Wouldn't they have to return the credits as well? Also, does the bank have to return any NSF fees involved?
Single Online Sign-on for Owners and/or Signers
09/24/2007
What are the risks of linking owners and/or authorized signers to a single sign-on within the online banking application? In other words, if a customer is the owner of business #1 and an authorized signer on business #2, what are the risks to the bank if these accounts are both available using a single online banking sign on?
Reg E - Recurring Service Cancelled by Customer
09/17/2007
Could you direct me to some guidance with regard to Reg E disputes relating to claims by client that he/she has cancelled a recurring service? We seem to get confused as to what we need to be doing from a compliance perspective vs. what our card processor (acting on our behalf with Visa) requires in terms of documented actions taken by the client to resolve the charges assessed after the alleged cancellation.