11/01/2004
Question: Our safe deposit boxes are located in our vaults. During normal banking hours, the main vault door is open with the exception of a day-gate, which is kept locked.
10/01/2004
Question: One of our officers attended your workshop in Philadelphia and came back and said we should stop checking endorsements on the checks that come in through the exchange.
06/21/2004
We had a customer submit a claim for $3,500 in forged checks. The drive-up tellers saw our customer in a car with the forger on many occasions during the time these were presented. The forger also lived with our customer for a period of time. The checks claimed are not sequential so he may have been taking a check here and a check there, if they were actually stolen. Our customer is in jail now for an unrelated matter. The forger stole his car and was arrested in another state. Would this apparent relationship provide reasons to deny any claims of the forgery?
04/19/2004
Any special tips on security training for tellers and CSRs working in our supermarket branches?
03/01/2004
We had a person call one of our offices trying to verify the Routing number and account number on one of our customers. He had claimed he was the customers brother and needed $20,000 transferred via ACH or Money Wire because the account holder had been in a terrible accident out of state. Our staff refused to give out any information and the person kept threatening with vulgar language. The person called and spoke to three tellers trying to get the same information. The staff called the customer up and informed him what had taken place. Would we be required to file a SAR because of such activity? There is no name, except for a fake one the person gave us. If it is what would be the summarization of the activity?
03/01/2004
For a Bank Drive-thru that is separate from the building (conected only by the drive-thru lanes) should there be two full time tellers in that building at all times? What about storage of those tellers' cash. Should there be a vault located in that separate building or the money transported to and from the main building?
02/23/2004
Should vault cash be in dual custody? Also, what is your opinion on cash drawer sharing?
02/09/2004
I'm looking for security training ideas. I want to make security training fun so the staff will remember what they've learned. Any suggestions?
01/01/2004
Two rather homely women walked into a Phoenix branch of Wells Fargo, in dresses, full makeup and some rather bad looking hair.
01/01/2004
Bank robberies in New York City have increased by 64 percent in the past year despite a general decrease in other crime rates, according to New York Police Department statistics.