Most Popular Technology Content
E-statements - Signature for Affirmative Consent
10/01/2007
In order to offer our customers electronic statements, do we need their signature for affirmative consent?
Reg E - Permanent Credit?
10/01/2007
Once a Reg E claim (debit card POS) has been closed (at 45 days) and the customer has received permanent credit can the case be reopened upon receipt of supporting documentation from merchant where the customer is found to be liable? Or does the Bank have to stand behind the permanent credit and take the loss?
Reg E Protection for Business Accounts?
10/01/2007
Does a business account have Reg E protection? If not, do we not take the claim and advise the customer they will need to resolve with the company that originated the transaction?
Day One for POS or ACH Dispute
09/24/2007
In regards to a POS or ACH dispute, which is considered day #1 for timeline purposes? Is it the day the dispute is reported or the following calendar day? For example, when using a day counter calendar day one begins on the following day.
Disputing ACH Debits on a Pay Day Loan
09/24/2007
Pay day loan companies are illegal in NC and a customer gets loans from six different companies then finds out it is illegal. He or she is then advised that they don't have to pay them back because they have no recourse against her in NC, so he or she wants to dispute the ACH debits as unauthorized transactions under Reg E and have all the money put back in his or her account. Wouldn't they have to return the credits as well? Also, does the bank have to return any NSF fees involved?