Most Popular Technology Content
Reg E - OD Fees & Provisional Credit
10/08/2007
I can't seem to locate where in Reg E that it specifically states that all fees, specifically overdraft, must be included in the provisional credit - it only mentions interest. Can you please point me in the right direction?
Reg E Protection for Business Accounts?
10/01/2007
Does a business account have Reg E protection? If not, do we not take the claim and advise the customer they will need to resolve with the company that originated the transaction?
E-statements - Signature for Affirmative Consent
10/01/2007
In order to offer our customers electronic statements, do we need their signature for affirmative consent?
Reg E - Permanent Credit?
10/01/2007
Once a Reg E claim (debit card POS) has been closed (at 45 days) and the customer has received permanent credit can the case be reopened upon receipt of supporting documentation from merchant where the customer is found to be liable? Or does the Bank have to stand behind the permanent credit and take the loss?
Day One for POS or ACH Dispute
09/24/2007
In regards to a POS or ACH dispute, which is considered day #1 for timeline purposes? Is it the day the dispute is reported or the following calendar day? For example, when using a day counter calendar day one begins on the following day.