01/07/2002
Is it a requirement to have a privacy policy posted on a website, when the website is simply a "presence" and the bank does not collect any information and permit customer transactions?
11/05/2001
We've just started hearing about P3P and website privacy policies. Can you tell us exactly what P3P is and how itcould impact the privacy policy we display on our website?
09/03/2001
I understand that some vendors are offering software programs that will allow a customer to set their own privacy standards. In the event a Web site did not meet the set standards, the site would not open on the customer's PC. Is this an issue that will effect a bank's ability to offer products and services online?
07/23/2001
07/09/2001
We have an elderly customer who has a caregiver. One of the duties of the caregiver is to help the customer write checks for monthly bills. Recently, we've been concerned that the caregiver is perhaps helping herself, rather than helping the customer, because some of the checks are larger than normal and others are made out to payees that would be unusual for our depositor. We've tried talking with the customer, because we're alarmed at her rapidly decreasing balance, but she does not appear to be able or willing to stop the misuse of her funds. The customer has signed each item, but we still feel awful paying them because we believe she's being taken advantage of.The customer's grown children live out of state. We're tempted to call one of them to discuss the situation, but we can't do so because of financial privacy constraints. Any other suggestions?
05/07/2001
I would appreciate any advice on where to start when developing our information security program.
03/19/2001
The more I read about the annual Financial Privacy Notice themore confused I get! If my bank has a Web site, does my initial and annual privacynotice also have to contain info on (i.e.) "cookies"?
03/05/2001
The more I read about the annual Financial Privacy Notice the more confused I get! If my bank has a Web site, does my initial and annual privacy notice also have to contain info on (i.e.) "cookies"?
01/15/2001
The federal banking regulators have agreed to on final Interagency Guidelines Establishing Standards for Safeguarding Customer Information ("Guidelines"). You previously wrote two articles for us on the proposed guidelines. (See <a href="gurus_technology1211.html">Part 1</a> and <a href="gurus_technology1218.html">Part 2</a>.) Were there any surprises for you in the final version of Interagency Guidelines Establishing Standards for Safeguarding Customer Information? And could you give us a quick heads-up on what the final guidelines provide?
01/02/2001
Can you refer me to anything that would assist me in knowing what should be performed for monitoring our online banking Web site? I've been through bank security seminars that cover non-technology security. Our external auditor was not able to assist us.