Most Popular Operations Content
Procedures for multi-state branch networks
09/22/2024
We have branch offices in three states. Do we need separate garnishment procedures for each state?
3 items for Reg E liability
09/22/2024
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
Closing a gullible customer's account
09/22/2024
Suppose that you have a customer that is 100% the victim of a scam. The transactions clearly show P2P withdrawals going to random people, the customer is purchasing gift cards at dollar stores and grocery stores and admits to sending this money to "a friend." The activity gets worse and worse every time you look at it, but the transactions are all authorized debit card purchases. Therefore, it is the customer's own money being spent, and the customer refuses to believe they are speaking with a scammer. Is this reason enough to close an account for suspicious activity? Is it a waste of resources for the account to be monitored?
Centralized vs. decentralized exception categorization
09/22/2024
What are the benefits of a centralized exception categorization strategy?
Checks with ambiguous payee wording
09/15/2024
What does “A/G/O” mean when in a payee line? For example, “Susan Smith A/G/O Bandon Counts.”