Most Popular Operations Content
Reg E and mobile payments
10/15/2023
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?
Hidden costs of check processing
10/15/2023
What are some frequently overlooked cost drivers in check processing?
Business debit card disputes
10/10/2023
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
Fraud using MasterCard SecureCode
10/08/2023
Our processor says we don’t have chargeback rights since a purchase was made using Mastercard SecureCode. Can we deny the claim since the cardholder’s password was used?
Rights Not to Cancel a Debit Card
10/08/2023
When a cardholders card if flagged for fraud and they refuse to close it until a new card arrives can we deny any claims of fraud for that card after they were made aware of their card being compromises? Ex: bank calls customer on July10 to tell him his card had attempted fraud and he insists he needs the card left open. Then on July 17 he had multiple transactions post to the card, and he now wants to dispute them. Had we closed the card none of this fraud would have happened.