Most Popular Operations Content
Responsibility for payment of counterfeit check
12/01/2024
If we have a business customer that notified us that a check cashed against their account was "altered" and that check was determined to be a counterfeit, but the signature on the check reasonably matches the signature of the authorized signer (almost exactly), would we still be liable to credit our customer for the counterfeited check?
Types of document backlogs
12/01/2024
What are two common types of document backlogs in banking?
Charging NSF fee when returning ACH item
11/24/2024
We have a savings account with an ACH that we are returning NSF. Can we charge the NSF fee if the ACH would have overdrawn the account?
Exceptions and temporary signature cards
11/24/2024
How can temporary signature cards lead to exceptions?
Secure document sharing with account holders
11/24/2024
How can secure document sharing streamline interactions with account holders?