Most Popular Operations Content
Resolving trust account exceptions
07/14/2024
What are some ways that trust account exceptions are resolved?
Branch transformation
07/14/2024
What does “branch transformation” mean in banking?
Businesses and Check Washing
07/07/2024
Why is checking washing a threat to businesses?
Joint account withdrawals and CTR filing
07/07/2024
I have a CTR question. Husband writes a check to Wife for $10,000.00 and she cashes it. Husband then uses the ATM to withdraw $600.00 from his debit card. There is no way to know if both of them are benefiting from each transaction. Would a CTR be filed?
Closing a gullible customer's account
07/07/2024
Suppose that you have a customer that is 100% the victim of a scam. The transactions clearly show P2P withdrawals going to random people, the customer is purchasing gift cards at dollar stores and grocery stores and admits to sending this money to "a friend." The activity gets worse and worse every time you look at it, but the transactions are all authorized debit card purchases. Therefore, it is the customer's own money being spent, and the customer refuses to believe they are speaking with a scammer. Is this reason enough to close an account for suspicious activity? Is it a waste of resources for the account to be monitored?