Most Popular Operations Content
Hidden costs of check processing
10/15/2023
What are some frequently overlooked cost drivers in check processing?
Debit Card Dispute Documentation
10/15/2023
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
Fraud using MasterCard SecureCode
10/08/2023
Our processor says we don’t have chargeback rights since a purchase was made using Mastercard SecureCode. Can we deny the claim since the cardholder’s password was used?
Rights Not to Cancel a Debit Card
10/08/2023
When a cardholders card if flagged for fraud and they refuse to close it until a new card arrives can we deny any claims of fraud for that card after they were made aware of their card being compromises? Ex: bank calls customer on July10 to tell him his card had attempted fraud and he insists he needs the card left open. Then on July 17 he had multiple transactions post to the card, and he now wants to dispute them. Had we closed the card none of this fraud would have happened.
Streamlining X9 files with modernized solutions
10/08/2023
Do different banking platforms manage X9 files differently?