10/18/2010
Can a customer use a withdrawal ticket over the teller counter to withdraw cash from his or her NOW checking account? Are there any UCC stipulations, operational or record retention issues that would mandate a customer using a personal check.
09/06/2010
We have an authorized signer of a business checking account (the president of the business) who needs to get a cashier's check payable to himself, using funds from the business checking account. How/to whom should the business check be made payable? Example:John Doe is president and authorized signer for ABC Corp., and wants to bring in an ABC Corp. check and exchange it for a cashier's check payable to himself. Is the ABC Corp. check payable to John Doe (then is he considered a customer for the monetary purchase rules under BSA) or payable to ABC Corp.? Certainly, we think it should not be payable to cash or to the bank.
11/16/2009
How long are national banks required to keep original transaction records for in-branch withdrawals? Can you tell me where I can find the information on a regulatory website?
09/29/2008
Could you please tell me what the record retention requirements are for advertising material?
08/25/2008
Question: What are we required to do in addition to changing a customer's address and/or re-issuing a card?
10/08/2007
How long are we required to keep checks and deposits presented over the counter? We are sending and receiving images electronically.
03/19/2007
How long do we (Deposit Operations) need to keep customer statements returned for unknown address? Take into consideration that we would keep an Excel log of the ones that come back along with the reason for return.
09/25/2006
I have been posed with a record retention question regarding documentation that both a CIP and OFAC was completed on. These are internal procedures that our operations department have set up themselves and is above and beyond what I can find the regulation actually stating. Is there any guideline as to how long we need to keep such extra documentation?
06/26/2006
I have been trying to find a current record retention book, any ideas? How long we have to keep Cash Advance slips from credit cards?
06/19/2006
For Payable on Death CD's, when the beneficiaries come in to cash the CD, are there any identification procedures required?