11/08/2015
Can you tell me the required signage for an ATM?
10/25/2015
Does the Dodd Frank Act or compliance require banks to process loan payments that are dropped off in the night drop after the night drop has been closed for the day but the branch drive through is still open?
08/23/2015
The bank that I am currently working for states in their policy that if a customer wants to deposits an official check with a special deposit ticket the bank must verify the check with the issuing bank before they can use the special deposit ticket. Is this allowed as part of a policy? I have never heard of anyone doing this. There is nothing in Rec CC about verifying the check.
04/27/2015
What is the statute on returning Counterfeit Unauthorized Paper Drafts?
03/23/2015
Can a bank or credit union put a hold or extended hold on a check that has been second endorsed or when the first endorser cannot be verified?
02/02/2015
How should a returned check be handled in the branch? Does the customer need to be notified in advance of the returned check before the funds are debited from their account?
12/08/2014
If we are putting a case by case hold on a check that is part of a multiple checks deposit, do we give $200.00 next day available? IE: Deposit amount is $13,000, and we want to put a hold on a $3600.00 item. Do we place a hold on $3600.00, or do we place a hold on $3400.00?
09/15/2014
If a REG CC hold is placed and released the same day, does a notice still need to go out to the customer?
09/01/2014
Does Reg CC (Notification of a large return) apply to the US Treasury? We returned an item and submitted a notification and were told they could not forward to the Treasury and that they thought the Treasury was exempt from Reg CC.
09/01/2014
I was told that it was no longer required to send notification of Large Return Item to the bank of first deposit, when returning items 2,500 and over.