Most Popular Operations Content
Types of document backlogs
12/01/2024
What are two common types of document backlogs in banking?
Reg E and mobile payments
12/01/2024
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?
Business debit card disputes
11/24/2024
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
Do we have to take a POA?
11/24/2024
Do we have to accept a POA?
Charging NSF fee when returning ACH item
11/24/2024
We have a savings account with an ACH that we are returning NSF. Can we charge the NSF fee if the ACH would have overdrawn the account?